Clearing out my garden pond after 18 years of semi neglect was not for the faint hearted, but Polly worked really hard to restore it to its former glory - and rescue all the resident newts, frogs and other pond life in the process!
She is reliable, very knowledgeable and full of helpful ideas and suggestions.
I was delighted with the result and will certainly be using Upstream again - and would have no hesitation in recommending them to others!
An excellent service!
Polly was amazing and listened to what I wanted and gave advice where needed.
She is very knowledgeable and took time to explain everything and that I was happy.
Wit is definitely recommended Polly to set up a tank from scratch and was very helpful with my problems I had.
Will definitely be using Polly again to help maintain my beautiful tank.
Polly with her colleague Joe came this week to clean our pond and did an excellent job. They were very knowledgable, helpful, courteous and friendly and I will certainly use their services again.
They will also be quoting for resealing the pond as it has been Leaking for sometime.
We booked Polly to clean our pond. She transformed our small pond. Careful attention to detail and really knowledgeable about pond life! Very happy with their work - would highly recommend.
Polly helped us set up our very first tank and her support has been outstanding! Knows her stuff and quickly adapts to customer's needs in providing the best advice. Deeply passionate about fishkeeping (and plants), she has gone above and beyond in helping us through crises and being there to promptly respond to all the questions we inundated her with. Highly recommended for amateur fishkeepers and also other who are looking to improve/ upgrade.
We needed urgent advice for our koi fish: one of them was very sick and we simply couldn’t find out why.
A friend of us has recommended Polly, no doubt why!
She came in the hottest day of August and took great care of our fish and pond. Polly gave us very helpful advices and information.
I can’t recommend this efficient, knowledgable and pleasant lady highly enough to everyone.
If you need some help with your fish or pond, consider Polly!
We will not hesitate to use Polly again.
I was very impressed with Polly’s dedication. She came to clean out my poorly maintained pond and was very efficient (and patient in answering all my many questions), bringing all her required equipment with her. She even went off to the local shop to get a part!
She did a great job, I would recommend her to anyone.
Upstream Aquatics is a company I would recommend without hesitation. Polly has now done 2 tasks for us, the first involved deep cleaning of our indoor aquarium and restocking, the second a thorough clean of our waterfall and pond, both of which were very much in need of attention. Both tasks have been achieved to a very high standard for which we thank Polly sincerely. Always happy to give advice, Polly has shown an in depth knowledge of the world of Aquatics.
Fast friendly and passionate. Polly is well informed and very well organised. She had all the tools and was ready for action, I’ve had other companies in the past and they use to ask me for cleaning materials like filters and brushes. Not Polly, she had everything on site and bags of knowledge. Additional components she will advise. Very professional and I would highly , highly recommend.
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Polly was very professional, friendly and prompt; she did a great job restoring our pond as well as offering us valuable advice about how to maintain it and look after our fish. I wouldn’t hesitate to use Upstream Aquatics in the future and would highly recommend!
Polly is very friendly and professional. She recovered our aquarium and the fish in the office that was abandoned during the covid19 lockdown .Thank to her knowledge and advice the fish are lively again and the tank is clean and pretty :)
Excellent maintenance, lovely owner, a real passion for the job she does and 100% reliable. Would recommend to all.
Polly is absolutely amazing with regard to customer service and Her subject area. She is very reliable and doesn’t let you down, I would 100% recommend her service!
I found Polly to be very knowledgeable and helpful when setting up our new aquarium. We will be using her for further visits.